Communication is key

  • July 2018
  • Posted By Chris Pike
  • 0 Comments
Miss X and Miss Y are friends who decided to go into business together. Unfortunately, they jumped into the business without a partnership agreement or business plan. Within a few months the excitement of starting a business began to wane and the arguments started. Setting up the business, renting premises, purchasing equipment and stock had

What is mediation?

  • July 2018
  • Posted By Chris Pike
  • 0 Comments
  Resolve your dispute without the need to go to court. Try mediation, a mediator will help you and the person you are in dispute with resolve your differences and come to an agreement.  A mediator will not take sides, give guidance, or make a judgement. The mediator will guide the discussion and help you

Shoe shop nearly goes bust

  • July 2018
  • Posted By Chris Pike
  • 0 Comments
In my career as a Fair Trading Officer, I did come across businesses in South Wales that were exploiting consumers, but I also came across consumers who were taking advantage of businesses. One case in particular where a small business was experiencing difficulties always comes to mind. I was out one day on business and called into a

How I was inspired to start my mediation business

  • July 2018
  • Posted By Chris Pike
  • 0 Comments
When I joined the Trading Standards Department of my local Council, my duties involved advising businesses and consumers of their rights and responsibilities. Also, if they had been wronged, pointing them in the right direction to obtain redress. This often meant my direct involvement in helping to resolve a complaint, advising, conciliating, and where necessary

Mediation Awareness Week 14th-20th October 2017

  • October 2017
  • Posted By Chris Pike
  • 0 Comments
Mediation Awareness Week will highlight the benefits of mediation and the opportunity it offers to resolve conflict. Events will be happening across the UK. For more information email info@mediationawarenessweek.uk

Alternative Dispute Resolution complaint handling

  • November 2016
  • Posted By Chris Pike
  • 0 Comments
Following high profile cases involving substantial fines, a timely reminder that businesses must provide information to consumers about their Alternative Dispute Resolution complaint handling process or be fined or even face imprisonment. Customers must be told in writing of their legal right to take unresolved complaints to a third party resolution scheme after eight weeks.

Mediation Awareness Week Oct 8-14 2016

  • September 2016
  • Posted By Chris Pike
  • 0 Comments
Mediation Awareness Week will provide an opportunity to understand the benefits of mediation. The mediation of disputes can put your business back on track. Mediation removes the conflict, it is quicker and costs much less than litigation, it avoids disruption to your business and can restore personal and professional relationships. There will be events highlighting mediation during the

BUSINESS ADVICE

  • December 2015
  • Posted By Chris Pike
  • 0 Comments
Under the Online Dispute Resolution (ODR) Regulation , the European Commission will establish a European Online Dispute Resolution platform. The ODR platform is a web based platform specifically designed to help consumers who have bought goods or services online and have a problem with that purchase. It allows consumers to submit details of their contractual dispute

BUSINESS ADVICE

  • November 2015
  • Posted By Chris Pike
  • 0 Comments
Consumer Rights Act 2015 From 1st October 2015 the Consumer Rights Act came into force. In brief, the Act clarifies the periods for repair, replacement and refunds relating to both goods and services, including online purchases and also clarifies when terms and conditions can be considered unfair. The Act also simplifies the process by which small businesses can

BUSINESS ADVICE

  • October 2015
  • Posted By Chris Pike
  • 0 Comments
  Businesses, are you trading with consumers, are you complying with the Alternative Dispute Regulations 2015? If you are already obliged by legislation or your trade association to use an ADR scheme then consumers must be provided with the name and website address of the ADR provider: On your website, if you have a website In