Keeping The Right Side Of The Law

Keeping The Right Side Of The Law

  • August 2018
  • Posted By Chris Pike

Talk To Me Mediation often assists businesses that are in dispute over contracts for the supply of goods and services to customers. The company will always assist businesses to resolve disputes but is also keen to help prevent disputes from happening in the first place. In a series of blogs trading laws that businesses should be aware of will be featured.

This blog will focus on the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 and what a customer can expect from a business.


For goods bought in a shop, under the Consumer Rights Act 2015 goods must be as described, fit for the purpose and of satisfactory quality. If a customer contacts you regarding faulty goods:

  • For up to 30 days after purchase, if the goods are faulty a customer can ask for a refund.
  • For up to six months after purchase if the goods are faulty and a repair or replacement is not possible then the entitlement is to a full refund in most cases.
  • For up to six years if the goods do not last a reasonable length of time a customer may be entitled to some money back.

There is no legal right to a refund or a replacement just because you change your mind but your returns policy may be able to help a customer.

For goods ordered at home, the Consumer Rights Act applies as above. In addition, the Consumer Contracts Regulations 2013 allows customers, in most cases, to change their mind and get a full refund for up to 14 days.

This is a summary and a wealth of more in depth information on trading law compliance is available online.

If you are in dispute with a customer and would like to find out more about the Talk To Me Mediation dispute resolution service for business call 07847 811 843 for a free I hour consultation.


Leave a Reply

Your email address will not be published. Required fields are marked *