- September 2018
- Posted By Chris Pike
- 0 Comments
Talk To Me Mediation is often asked to mediate cases where two parties i.e. seller and purchaser dispute what has been contractually agreed.
When the terms and conditions of a contract are clearly laid down, if there has been a breach, mediation is an efficient, cost-effective process of problem solving where the disputing parties work together to find a solution.
However, verbal agreements can present difficulties.
When you agree to supply goods or services, whether or not any money is paid, you are making a contract with the purchaser. The contract may be in writing or it could be a verbal agreement.
Here is an example of where verbal agreements can cause problems.
Mr B is an active elderly gentleman, living on his own, who decided to purchase a new bath with handles. He contacted a plumber, who visited him at home and Mr B advised him of his requirements. It was agreed the plumber would purchase and install the bath while Mr B was away.
It was a gentleman’s agreement, nothing in writing and they purely shook hands on the deal.
On his return, Mr B was horrified to find that while the plumber had done an excellent job installing the bath, it didn’t have handles as he had requested. The plumber disputed that Mr B had ordered a bath with handles. Mr B then withheld payment and they stopped communicating.
Talk To Me Mediation became involved and had a conversation with both parties. By encouraging dialogue between them they agreed there had been a misunderstanding, the plumber reduced the bill and Mr B settled the outstanding payment.
Don’t risk the challenge. To avoid contractual disputes, it is vitally important that you and the purchaser have a written contract and are absolutely clear as to what is being agreed.